To make a purchase, it's very simple, just follow these steps:

1. At the top of the page, you'll find the different categories available. Go to your preferred one, click on the product, choose the size and color, and press "add to cart."

2. Once your cart is ready with the products you're interested in, proceed to choose whether you want delivery or in-store pickup (on the right side of the screen if you're on a PC or laptop, or at the bottom of the page). If you choose in-store pickup, please select the branch where you wish to pick up your order.

3. Once this process is complete, click the "finalize order" button to go to the payment page.

4. Fill in the required information with your personal details and detailed address if it's a home delivery, choose the payment method, complete the transaction, and finalize your purchase. For questions or comments, you can write to servicio.cliente@bonage.com. After this, we will send emails with different notifications about your purchase.

Our available payment methods are the following:

• Credit Card (Visa or MasterCard)
• Bank Transfer to the account number below:
  Denim Retail Group GT, S.A.Banco G&T Continental
  01300044697
  Checking Account

At this time, we do not offer cash on delivery for our web store.

All purchases on bonage.com must be paid online.

• Yes, it is possible to make changes and/or returns.
• SALE merchandise is not eligible for exchanges.
• You must send an email with the exchange details to: servicio.cliente@bonage.com, indicating the order number, email address, and details of the exchange.
• To learn more details, we invite you to consult our EXCHANGE AND RETURN POLICY.

You will receive an email to confirm the successful payment, stating the order number and all the details of your purchase. If you have a problem processing your payment online or are unsure if your payment was successful, please send an email to servicio.cliente@bonage.com

If you wish to make any changes to your order, you can contact us by sending an email to servicio.cliente@bonage.com, and our Customer Service team will handle your request. Please note that if the product has already been dispatched, it is not possible to make the modification.

Yes, it is possible, provided that the order has not been invoiced or shipped. If the cancellation occurs within 24 hours of payment approval.

To request the cancellation of an order, send an email to servicio.cliente@bonage.com, with the instructions and reason for the cancellation request. Through this medium, you will be asked for the details for the payment refund, which will be executed to an account indicated by the customer within 8 to 15 business days.

On the order checkout screen, look for the field labeled "Discount Code", "Gift Card" or "Coupon". In the blank field, enter the discount code you have and click "Apply".

Verify the discount: Make sure the discount has been applied correctly to your purchase total. You will see the discount amount reflected in the order summary.

Yes, now with your purchases at bonage.com, you accumulate points in our loyalty system. Additionally, by logging into your account, you can check or redeem points.

For more information, you can go to the Terms and Conditions link for Bonage Loyalty Program.

If you find that your order is incomplete or incorrect, you can email us at servicio.cliente@bonage.com. Provide specific details, such as the order number, missing or incorrect products, and any other relevant information. Our team will be happy to help you resolve the issue.

The promised delivery time starts running from the invoicing and preparation of the order, which will be notified via email.

It is important to note that delivery times are in business days, Monday through Friday. Saturdays, Sundays, and holidays do not count as business days. Therefore, purchases made on those days will begin to be counted from the next business day. Orders placed after 4:00 pm are recorded as purchases of the next business day.

Yes, you can pick up your order at our store located in Naranjo Mall. Our business hours are from 11:00 a.m. to 7:00 p.m. Once you have confirmed your order, you will need to wait approximately 2 to 3 business days to receive confirmation that your order is ready for pickup.

• Pickup at Bonage Naranjo Mall store: The estimated time is 2 to 3 business days after order confirmation.
• Home delivery:

1. Standard shipping to Departments: Delivery time of 5 to 7 business days.
2. Standard shipping to Capital: Delivery time of 2 to 4 business days.
3. Flash delivery in the Capital: Delivery time of 24 hours.

We only offer this tracking service for Standard Shipping orders. If you chose this shipping method, you can access the link https://envia.com/es-CO/rastreo, with the tracking number sent in the shipping confirmation email to check the status of your delivery.

Shipments from Guatemala abroad are not available. However, we have a presence in the following countries: Panama and El Salvador; you can make the purchase directly on your country's website.

Our shipping service is exclusively limited to the areas reached by our logistics companies. For more details, please consult our SHIPPING AND DELIVERY POLICY.

Go to the My Account section and click on "Create account" and fill in your personal data. Afterwards, you will receive an email to confirm your account.

If you have forgotten your password, from the "My Account" section you can change it by clicking here on the "Forgot your password?" button. For security reasons, you will be asked to confirm via an email that will be sent to confirm the reset, follow the simple steps to create a new one. Also for security reasons, we inform you that we do not send the new password by email.

Our clothing is manufactured exclusively in China by skilled specialists, in compliance with labor, safety, and environmental standards. Almost all of our products are made with high-quality imported finishes and fabrics. In cases where this is not possible, we ensure the use of excellent quality fabrics for each product.

Yes, Bonage Guatemala is located in Naranjo Mall. You can also find us worldwide by clicking here.

On each product page, you can find the Product Size Guide link; clicking this link will open a window with the standard measurements for our products, according to the product you are viewing. For more details, please contact us through our customer service channel, or send an email to servicio.cliente@bonage.com.

Yes, you can find the products available on our website at our physical store. However, size availability may vary depending on the stock allocated to each store.

Yes, you can purchase gift certificates at Bonage.com. These certificates are valid for use only on our web store. Once payment is validated, they will be sent to the email address provided during the purchase process.

Please note that gift certificates purchased in physical stores are valid exclusively in our physical stores. You will only be able to use it in the web store if the person who gave you the certificate made the purchase on Bonage.com.